13 Neubeck Street LIDSDALE NSW 2790
(Office only – NO showroom)
0477 407 811
Customer Support
9am- 2pm Monday to Friday
Office Hours
Heating & cooling FAQs
Clear answers about air conditioning, heating and refrigeration in Lithgow and surrounding towns — from choosing a system to booking a repair.
Quotes & booking
Are quotes free?
Yes. We offer free, obligation-free quotes for heating, cooling and refrigeration work. A service charge applies when a technician attends to inspect and diagnose an existing unit. Request a quote.
When does a service charge apply?
A service charge applies to inspection and fault diagnosis of existing equipment. If parts or additional work are needed, we provide a quote before ordering parts or proceeding. Read the service charge information.
What should I include in my enquiry?
Include your suburb, the service you need and a contact number. For a repair, add the brand, model, symptoms and any error message if you know them. This helps our team understand your enquiry before arranging the next step.
When will your team respond?
Our office hours are Monday–Friday, 9 am–2 pm. Enquiries and callback requests are handled during office hours. Contact us to discuss technician availability.
Heating & air conditioning
Do you install split and ducted air conditioning?
Yes. We provide split-system installation and ducted air conditioning services. Tell us which rooms you want to heat or cool and whether you are replacing existing equipment.
How do I choose between a split system and ducted air conditioning?
A split system usually conditions an individual room or living area. Ducted systems can serve multiple rooms through ducts. The suitable option depends on your property, access, insulation, how you use each room and your budget. Contact us to discuss your needs.
Can you service or repair an existing system?
We handle heating and cooling servicing and repair enquiries. Tell us the equipment details and symptoms. The work required depends on the system condition and parts availability; a service charge applies to inspection and diagnosis.
Do you provide gas heating services?
Yes. Contact us about gas heating installation, servicing and repair enquiries. Include the heater brand and model, if known, so we can discuss the appropriate next step.
Which brands can you help with?
We work with major air conditioning and refrigeration brands. Send us your brand and model so we can confirm support for your specific equipment and discuss parts availability.
Business & refrigeration
Do you work with homes and businesses?
Yes. We provide heating, cooling and refrigeration services for residential and commercial customers in Lithgow and surrounding towns. Explore all our services.
What commercial refrigeration equipment do you work with?
Our commercial refrigeration services cover enquiries for cool rooms, upright fridges, freezers, under-bar units and display fridges. Contact us with the equipment details, business location and the issue you are experiencing.
Service areas & our office
Which areas do you service?
We service Lithgow, Lidsdale, Wallerawang, Portland, Bathurst, Hartley, Clarence and nearby Central Tablelands and Blue Mountains communities. Contact our team to confirm availability at your address.
Can I visit your showroom?
Our address is 13 Neubeck Street, Lidsdale NSW 2790. This is an office only — there is no showroom. Please contact our team to discuss your enquiry before visiting.
Still have a question?
Tell us what you need and where you’re located. Our local team can discuss your enquiry and the next step.